Last updated 1st May 2006

General

The client is hereinafter referred to as you/your.

The Secret Garden Handmade Stationery Company is hereinafter referred to as TSG/we/our/us.

Copyright

All artwork and designs are copyright of The Secret Garden.

You are responsible for ensuring that any material (e.g. hymns) you ask TSG to include in your stationery does not breach any third party copyright and you indemnify TSG against any action brought against it in the event of any such breach.

Deposit and Payment

For wedding and social stationery orders a 50% non-refundable deposit is required when placing your order. The remaining balance is due upon acceptance of final proofs and must be paid in full before any work can commence on your order. Payment of the deposit is deemed to be acceptance of these terms and conditions.

For all other orders full payment is required when placing your order.

All stationery prices are inclusive of VAT at the current rate of 17.5%. Any change to this rate will be reflected in stationery prices.

Data Protection

TSG will not disclose any information you provide with any third party unless specifically agreed in advance by you, for example testimonials.

Order Process

TSG will make every effort to ensure that proofs are submitted to you in accordance with your request. It is your responsibility to check the accuracy of the proofs before confirming your acceptance. Any proofs submitted to you must be signed, dated and returned to us. On receipt of signed proofs and payment of the remaining balance we will send you confirmation of receipt (either by email or post). We will then proceed with the production of your stationery. Any changes, or alterations requested after returning the signed proofs may incur an additional charge.

TSG will make every effort to ensure the final stationery order matches the signed proof. However, as all our stationery is handmade, designs may vary slightly. Furthermore, we cannot guarantee continuity of colours/materials especially if separate orders are placed for the same stationery design. If the product specifications from our suppliers change we will endeavour to offer you an alternative of the same or better quality at the same price as your initial order.

Any artwork and designs created for you including bespoke designs will remain copyright of TSG.

Delivery

All stationery orders placed with TSG are done so on the understanding that delivery dates are approximate and are subject to availability. We endeavour to deliver Part 1* of your order 2 to 4 weeks from the receipt of signed proofs. Therefore we recommend you place an order with us at least 14 weeks prior to your wedding day. All items sent out are fully insured for loss and damage during transit and a signature is required upon delivery. (Part1* refers to Invitations and Reply Cards etc. - Part 2 refers to items that require additional information from your guests' replies - i.e. correct quantities for Place Cards, Order of Service etc.)

If we fail to deliver your order within the agreed timescale, or agreed date, for reasons within the reasonable control of TSG, TSG is deemed liable to you and our liability shall be limited to the value of the stationery order. If we fail to deliver your order with the agreed timescale, or agreed date, for reasons beyond the reasonable control of TSG, TSG shall not be deemed liable to you.

Delivery is usually made through Royal Mail Special Delivery. TSG reserves the right to deliver stationery through other carriers. Whilst we make every effort to pack your stationery order safely and securely we cannot be held liable for loss or damage whilst in transit.

Liability

You should be aware that some of our products are not suitable for children.

We will take all reasonable precautions to keep the details of your order and any payment secure. Unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

Returns, Alterations and Cancellations

Any orders cancelled prior to receipt of signed proofs will not incur any additional costs other than the 50% deposit already paid. Any orders cancelled after receipt of signed proofs may incur additional charges up to the full value of the stationery order.